CLEVR, a low-code and no-code Software-with-a-Service provider, has today announced the launch of ‘CLEVR Field Services Manager’ (FSM), a new software solution that is designed to cut costs, shrink the carbon footprint and tackle staffing challenges for companies that dispatch skilled technicians to customers’ homes, offices, and stores.
According to the company, the back-end application, portals and mobile app software of CLEVR’s Field Services Manager covers the full field service process, including installation, maintenance, repair, job intake, preparation, planning, route optimization, execution, payment, and archiving. Furthermore, CLEVR stated that its FSM solution will soon contain a remote augmented reality (AR) assistance option, which will empower companies to provide remote support via a two-way video call that utilizes AR, guiding customers through a process of fixing minor issues by identifying and pointing at objects in the real-world, in real-time.
“Field services is an area crying out for new, digitalized, efficient processes,” said Kay Lankheet, Squad Lead for CLEVR’s Field Service Manager business unit. “Our off-the-shelf solution is easy to use and offers a significantly shorter go-to-market time: just a couple of weeks. CLEVR Field Service Manager enables incumbents and start-ups alike to offer highly digitalized offerings leading to significant cost reductions amounting to millions, an improved customer experience and perhaps most importantly of all, reduced carbon footprint of installation companies by up to 25%.”
CLEVR developed its remote assistance solution in partnership with Econic, a company that works in the sustainable housing market and seeks to transform 1 million homes to self-powered dwellings called ‘e-homes’. Every e-home consists of many sustainable energy solutions, including solar panels, heat pumps, meters, and batteries. CLEVR stated that its Field Service Manager is empowering Econic to accomplish the challenging task of delivering millions of installations in a scalable and reliable manner.
“Econic expects that Remote Assistance will cut down on-site inspections of all new installations by 25%,” said Vincent Damen, Product Manager for Econic. “By 2023, we will grow to 200,000 new installations annually. A single inspection costs USD $148.00 (EUR €125), so with the projected number we estimate saving USD $7.1 million (EUR €6 million) annually as well. In addition, remote assistance will significantly reduce the need to drive to on-site locations by 1 million kilometers, which roughly translates to reducing CO2 emissions by 170,000 kilograms.”
CLEVR plans to expand the capabilities of its Field Service Manager platform to adjacent market segments such as home security, home-appliance installation, waste management, energy and utilities, telecommunications, IT infrastructure installation and maintenance.
For more information on CLEVR and the upcoming addition of augmented reality assistance to its Field Services Manager platform, please visit the company’s website.
Image credit: CLEVR