With XR, customers and field technicians can get help from experts across the globe. Remote field service has been especially enticing since COVID started, and enterprises have continued to see the benefits.
According to Gartner, by 2025, around 50% of all field service managementdeployments will include AR tools. That’s because there are many benefits:
- Improved collaboration
- Enhanced productivity
- Greater creativity
- Better customer service
- And more
Customers can get fast, remote access to the best of the best, no matter where they’re located. Experts can help customers through inspection, maintenance, and repair issues faster and without travel expenses.
Field service technicians can also use AR to learn, see advanced data on the equipment they service, and connect to other experts right from the field.
Companies deploying AR in their field service operations are looking at improved efficiency, better safety management, hands-free productivity, and more.
We’ll see you on the other side of reality.
Quelle:
