Immersive learning transforms healthcare
Develop the Next Generation of Healthcare Professionals
The healthcare industry has been heavily impacted as the way we work, interact and socialize has shifted in recent years. The growing adoption of telemedicine, a shortage of qualified talent, highly skilled professionals leaving the workforce, and increased use of technology in patient care all culminate in big changes for healthcare providers.
To weather these changes, talent needs are at the top of the priority list, as providers face massive hiring and training challenges:
- Rapid industry growth: 3.8 million new healthcare jobs will be created by 2024 – 3 times higher than in the rest of the economy. 50% of the fastest growing occupations are in healthcare – 20% of U.S. GDP
- Exponential demand for care: 10,000 baby boomers retire every day, with many already reaching advanced age
- Growing talent and skill shortages: Physicians, nurses, support staff, and technicians all face shortages. ⅓ of physicians are over the age of 65, and will soon retire
“55% [of survey respondents] said a medical provider who explains condition and treatment clearly is important for a positive experience.”– 2021 Accenture Health and Life Sciences Experience Survey
To overcome these challenges, healthcare organizations need a way to rapidly hire and train new professionals, and to reskill and upskill their current workforces. To ensure a high standard of patient safety, satisfaction, and wellbeing, these professionals need to be trained on the latest hard skills (ex. digital skills), as well as soft skills like effective communication and emotional intelligence.
In particular, soft skills are often overlooked, yet essential for new and tenured healthcare professionals to develop in order to navigate change in their profession, and deliver the best patient experiences. Skills like problem solving, collaboration, empathy, communication and decision making need to be training priorities in order to help healthcare professionals deliver effective patient care.
To help healthcare professionals rapidly learn and develop skills, immersive learning presents a solution. Immersive technology is delivering soft skills training in a modality that is faster, more realistic and engaging, and more cost effective at scale than any other method. Given that people master these skills with practice, placing healthcare leaders in immersive role play with virtual human characters simulates critical conversations to accelerate soft skills development.
Turning the power of immersive learning toward effective communication and other crucial soft skills is the key to supporting healthcare professionals, and in turn, supporting patients, medical providers, and others that they engage with.
The healthcare industry is continually evolving, requiring medical professionals to stay up-to-date on the latest advancements. Time to proficiency and learning in the flow of work are critical due to time constraints. Immersive learning content’s ability to teach skills faster, and with longer knowledge retention, helps leaders maximize training time and upskill as their roles change.
Healthcare professionals must display high levels of confidence in their ability to treat their patients and create a safe environment. Practicing skills through immersive learning is proven to increase confidence when acting on learned subject matter in the field.
Professionals in the healthcare industry need emotionally realistic training to prepare for the challenging situations they face on a regular basis. Immersive learning’s ability to simulate scenarios through virtual human role play helps users practice these situations in simulations that feel real and build muscle memory for when they face these situations in the real world.
a safe place to fail
Learners can practice key soft skills from the privacy of their office, home, or other setting. This gives learners a safe place to fail and practice the lesson as many times as needed, until they are confident in the material.
Better remote learning
Immersive learning allows learners to complete training at any time, anywhere. With large portions of training moved to virtual modalities, virtual role play powered by immersive technology creates more engaging, realistic, and scalable training programs than video conferencing or e-learning solutions
Measured skills improvement
Not only is immersive learning delivering an average of more than 20% improvement for skills practiced, it also offers a more tangible way to score and measure skills over time. This helps leaders pinpoint areas for improvement and track skill progression.
Use Cases for Immersive Healthcare TrainingImmersive learning is meeting healthcare training needs across key use cases:
- Having a difficult conversation with a parent or caregiver
- Explaining a treatment plan to a patient
- Building trust with a new colleague
- Building trust with a patient
- De-escalating a situation
- Teamwork with patient care teams
- Active listening for patient and provider conversations
- Learning to adapt to organizational changes
- Cultural competency
- Diversity, equity and inclusion
- Non-verbal communication
- Empathetic communication
- Effectively communicating healthcare benefits and treatment plan costs